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Magnus won SEK31,000, completed the wagering requirements, got his account verified and requested a withdrawal. On the following day, he was denied of his winning due to broken bonus terms and conditions. Magnus knew he didn’t make a mistake and requested to communicate with someone else then his ex-partner, Sandra, who happened to work for the casino. Johanna took over the case, but that didn’t change the casino’s mind and they started their investigation.
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Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent. Based on our estimates or gathered data, Joy Casino is a medium-sized online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account.
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